Return & Refund Policy

Last Updated: October 2, 2026

At DCA Beef, we take pride in every cut we raise, prepare, and ship from our family ranch in West Texas. We want you to love your order. Because our products are perishable food items, our policy works a little differently from a typical retailer’s. Please read it carefully.

1. Perishable Products

For food safety reasons, we cannot accept returns of perishable products, including steaks, ground beef, patties, stew meat, cutlets, and bundle boxes. Once a perishable order has left our facility, it cannot be resold or returned to inventory.

If there is a problem with your order, we will make it right through a replacement, store credit, or refund, as described below.

2. Our Satisfaction Guarantee

We stand behind the quality of our beef. If you are not satisfied with a product for any reason, contact us within 48 hours of delivery. Include your order number and a brief description of the issue, and we will work with you to resolve it.

3. Damaged, Thawed, or Incorrect Orders

Please inspect your order as soon as it arrives. Contact us within 48 hours of delivery if any of the following happens:

• Your product arrived warm, meaning above 40°F and not cold to the touch
• Packaging was damaged or a seal was broken
• Items were missing from your order
• You received the wrong product

To help us resolve your claim quickly, please include:

• Your order number
• Clear photos of the product, the packaging, and the shipping label
• A short description of the issue

Please note: Dry ice is designed to evaporate during transit. Beef that arrives partially thawed but still cold to the touch (40°F or below) is safe to eat or refreeze and is not considered damaged.

4. Resolution Options

Once we review and approve your claim, we will offer one of the following:

• A replacement of the affected product, shipped at no additional cost
• Store credit toward a future order
• A refund to your original payment method

Approved refunds are processed within 5 to 7 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

5. Delivery Issues

Please make sure someone is available to receive your delivery and place the contents in the freezer or refrigerator promptly. DCA Beef is not responsible for spoilage in these cases:

• An incorrect or incomplete shipping address was entered at checkout
• A package was left unattended for an extended period after a confirmed delivery
• A delivery was refused, or the recipient was unavailable to receive it

If your shipment is delayed by the carrier, please contact us right away and we’ll do our best to help.

6. Order Changes and Cancellations

You may change or cancel your order within 24 hours of purchase, as long as it has not yet shipped. Once an order has shipped, it cannot be canceled.

7. Bulk and Corporate Orders

Custom, bulk, and corporate orders may be subject to separate terms, which will be shared at the time of purchase. Please contact our sales team for details.

8. Contact Us

If you have questions about this policy or need help with an order, we’re here for you.

DCA Beef
902 N HWY 137, Lamesa, TX 79331
Phone: (806) 759-3061
Email: Sales@DCABeef.com